Client confidentiality is and always has been an essential part of our business operations, therefore Fairways takes your privacy very seriously. Your privacy rights and how we gather, use and share your personal information is provided within this Privacy Notice. It includes the personal information we already hold about you currently and the further personal information we may collect about you, either from you or from a third party. How we use your personal information will depend on the particular services we provide to you.
“Personal information” (or personal data) is any information relating to an identified or identifiable natural person (i.e. an individual), for example this can be a name, an identification number, location data, an online identifier or any other identifier of that person’s physical, physiological, genetic, mental, economic, cultural or social identity.
Our Data Protection Manager (“DPM”) provides help and guidance to make sure we apply the best standards to protecting your personal information. The DPM can be reached by email at firstname.lastname@example.org or by post at Data Protection Manager, Fairways, Royal British House, Leonard Street, Perth PH2 8HA if you have any questions about how we use your personal information or if you would like more information about the content of this Privacy Notice.
This Privacy Notice provides up to date information about how we use your personal information and will update any previous information we have previously provided. We will update our Privacy Notice if we make any significant changes affecting how we use your personal information, and if so we will contact you to let you know about the change.
Our website may have links to other websites. Our Privacy Notice only applies to our website so when you link to other websites you should read their own privacy policies as we have no jurisdiction over other websites unless expressed otherwise.
2. Who are we?
Fairways Recruitment (Scotland) Ltd (“Fairways”) is a recruitment and HR consultancy business which provides work-finding services for our clients and work-seekers.
The Company also provides HR business support services to our clients which provides HR advice and support services including employment advice – in doing so, the Company acts as a data processor.
The Company must process personal data (including sensitive personal data) so that it can provide recruitment services – in doing so, the Company acts as a data controller of personal information that we gather and use.
When we use “Fairways” “we” or “us” within this Privacy Notice, we refer to and mean Fairways Recruitment (Scotland) Ltd trading under the brand of “Fairways”. This means we decide how your personal data is processed and for what purposes. Our head office contact details are: Fairways, Royal British House, Leonard Street, Perth PH2 8HA. Our company is registered in Scotland, number SC195669. We provide a wide range of services, all of which can be found on our website www.fairways-uk.com.
3. The purpose(s) of processing your personal data
We need some personal information before we can provide our services to you, for example to check your business identity and you. The exact information we require varies depending on the type of service we are providing. We use your personal data for the following purposes:
- providing recruitment agency and employment business services;
- providing HR business support and employment law advice;
- providing and administering payroll services;
- providing training services;
- dealing with any complaints;
- maintaining our own accounts and records;
- complying with court orders such as a wage arrestment;
- enforcing our legal rights where legitimately required for example recovery of debts; or
- sending you relevant updates about our services, either to exercise our legitimate interests if you are a client (unless you have chosen to opt out of marketing) or with consent if you are not currently a client.
4. The categories of personal data gathered
With reference to the categories of personal data gathered, we process the following categories of your data so that we can operate and administer the services we provide to your business:
- Full name(s) of appropriate key individuals;
- Company name and address;
- Email address(es) of appropriate key individuals;
- Telephone number(s) of appropriate key individuals;
Depending on the services provided by us, the above information may be sufficient however other personal information may be required which comes under processing of special categories, for example sensitive personal information about your staff when we are providing employment law advice or HR business support for specific purposes. If we do have sensitive personal information, it is because it is necessary to establish or defend legal claims such as for an Employment Tribunal or assisting with managing your staff as your external HR advisors. Special protection is given to certain kinds of personal information that is particularly sensitive. The conditions for processing special category data are listed in Article 9(2) of the GDPR.
Such processing may include for example:
- Ethnic origin;
- Religious or similar beliefs;
- Trade union membership;
- Biometrics (where used for ID purposes);
- Sex life or sexual orientation; or
- Criminal convictions
Our policy is to hold and use sensitive personal information only if it is relevant to the services we are providing you and we will take the utmost care in keeping it secure.
Security of your information is a key element of data protection. We take appropriate measures to secure all personal information and protect it from unauthorised loss or damage. We train all staff and it is an employment requirement that management and our staff comply with our Data Security policy.
Of course, should you wish to withdraw your consent to our usage of sensitive personal information at any time, please let us know immediately or contact email@example.com.
3. How we gather your personal information
We obtain personal information:
- directly from you, for example when you meet with one of our staff in person, speak to us on the telephone, email us, use our website or fill out a web form;
- from a legal source such as employment lawyers for example for providing HR business support, carrying out disciplinary and grievance investigations or employment tribunal purposes;
- from online public sources or public registers such as Companies House;
- from other people who know you, such as a member of staff from a company you are associated with if the company is our client or another business associate; or
- from the Chambers of Commerce
To keep your data secure and allow us to stay in contact with you, please let us know whenever your personal information changes. For example, please let us know when you get a new email address, change your telephone number or business address so we can keep our records up to date. There may be occasions when we make contact with you directly to check that the data we hold about you is still accurate.
More information on lawful processing can be found on the ICO website.
6. Sharing your personal data
Your personal data will be treated as strictly confidential.
We only share personal information confidentially with our suppliers and other third parties where needed to provide you with the best HR support and recruitment services, to market our services to you (with your consent if you are not our client), where required by law, where it is fair and reasonable for us to do so or otherwise with your consent. We do not allow third party service providers to use your personal data for their own purposes.
These companies will not contact you directly unless you have agreed to that. All of these companies are required to comply with data protection laws and are regulated by a data protection regulator. Where it is necessary for your personal information to be forwarded to a third party we will use appropriate security measures to protect your personal data in transit.
Data protection law requires us to have contracts in place with all of our suppliers who are data processors. These contracts need to contain appropriate protections including confidentiality and security.
Our suppliers have been carefully selected to provide us with appropriate services:
- Piksel: for our offsite managed services in respect of our IT infrastructure – for more information read their Privacy Notice https://pikselgroup.com/privacy-policy/
The Access Group: for our offsite managed recruitment CRM software system that serves as a secure central hub for everything to do with job assignments, contacts,
- candidates and clients’ contact information. For more information read their Privacy Notice https://www.theaccessgroup.com/privacy-and-legal/
- Microsoft 365: for business email and controlling and managing access to sensitive business information – for more information read their Privacy Notice https://privacy.microsoft.com/en-gb/privacystatement
- MailChimp for email services and mailing list management – for more information read their Privacy Notice (https://mailchimp.com/legal/privacy/)
Additional selected suppliers provide us with services relating to our website hosting and telecoms systems, banking and payment services and debt collection.
People Finders Recruitment (Scotland) Limited is our sister company and we share some of the same equipment, staff and office space (https://peoplefindersrecruitment.com). If we consider its services are more suited to your requirements instead of Fairways, we will always ask you if we can share your personal information.
Depending on the services we offer and provide, we may also offer you a referral to an employment lawyer for specific specialist advice – we do not receive a fee for this and would only recommend a referral with your consent.
7. How long do we keep your personal data?
We keep your personal data for no longer than reasonably necessary for the purpose we collect it. Different laws may also require us to keep different data for different periods of time. For example, the Conduct of Employment Agencies and Employment Businesses Regulations 2003, require us to keep work-seeker records for at least one year from
- a) the date of their creation; or
- b) after the date on which we last provided you with work-finding services.
Further examples are in case of any legal claims or complaints arising. We may contact you at that point to determine if you would prefer us to maintain contact with you.
8. Providing us with your personal data
We require your personal data as it is a requirement, necessary to enter into a contract with our company.
9. Your rights and your personal data
Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:
- The right to request a copy of the personal data which we hold about you;
- The right to request that we correct any personal data if it is found to be inaccurate or out of date;
- The right to request your personal data is erased where it is no longer necessary to retain such data;
- The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means);
- The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
- The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics).
10. Transfer of Data Abroad
We do not transfer personal data outside the EEA.
11. Further processing
If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.
We may obtain data about you from cookies. They are widely used to make websites work, or work more efficiently, as well as to provide information to us. Our cookies do not identify individuals but instead track their movements on our website to allow us to provide a better user experience. IP addresses are not linked to personally identifiable information.
14. How to make a complaint
To exercise all relevant rights, queries or complaints please in the first instance contact our Data Protection Manager:
- by email at firstname.lastname@example.org;
- by telephone on 01738 632 561; or
- in writing to The Data Protection Manager, Fairways, Leonard Street, Perth PH2 8HA
If this does not resolve your complaint to your satisfaction, you have the right to raise a complaint directly with the Information Commissioners Office (ICO) :
- by telephone on 0303 123 1115
- by email: Scotland@ico.org.uk
- in writing to: Information Commissioner’s Office, 45 Melville St, Edinburgh EH3 7HL.